At Tent Pegger, we take pride in crafting high-quality, durable leather wallets and travel carry goods built to endure everyday life. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help.

1. Returns Return Window:

You have 30 days from the date you receive your item to request a return.

Eligibility Criteria:

• The item must be unused, unwashed, and in the same condition that you received it.
• It must be in its original packaging, including all tags, inserts, and accessories.
• You must provide a proof of purchase (order number or receipt).

Non-Returnable Items: Gift cards Custom or personalized items Items purchased on clearance or final sale.

2. How to Initiate a Return

Email our support team at info@tentpegger.com with your order number, reason for return, and clear photos if the item is damaged or defective. Once your return is approved, we will provide you with the return shipping address and detailed instructions. Please do not send items back to us without first contacting customer support, as unauthorized returns cannot be processed.

3. Shipping Costs for Returns Standard Returns:

Customer is responsible for paying all shipping costs associated with returning the item. Return shipping costs are non-refundable. Damaged / Defective / Incorrect Items: If you received a damaged item or the wrong product due to our error, please notify us within 48 hours of delivery. We will cover the return shipping costs or arrange a free replacement. Note: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refunds Inspection:

Once your return is received and inspected, we will send you an email notifying you that we have received your item and whether your refund is approved. Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5 to 10 business days. Late or Missing Refunds: If you haven’t received a refund yet: First, check your bank account again. Contact your credit card company or bank; it may take some processing time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@tentpegger.com.

5. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. If you need to exchange a product for the same item, send us an email at info@tentpegger.com.

6. Order Cancellations

Orders can be canceled or changed within 12 hours of placement. Once an order has entered processing or shipping, it cannot be canceled, but it can be returned once received in accordance with this policy.